The Space
Amenities
- Coffee Maker
- Fridge
- Full Equipped Kitchen
- Hair Dryer
- Internet
- Linen Towels
- Microwave
- Parking Included
Reviews (141)
- Anna J. (Sweden)
Cold flat without heating and hot water
Positive: No comment Negative: The property lacked working heat and hot water, which pretty much ruined our much awaited six night family holiday over Easter. No practical help was offered to resolve the situation, despite numerous phone calls and emails from our end. I suspect the 'local team' did not exist and the many prompts to send photographs of the boiler and thermostats and give prior approval for the local team to enter the premises was a cheap way to placate me and my family. I have since learned that the lack of heating and hot water has been an on-going issue since June 2023. Shame on you for renting this flat out to unsuspecting families!
April 2024StayBeyond - April 2024
Hi Anna, We deeply regret the inconvenience you encountered during your stay. Rest assured, we take such matters seriously, and upon receiving your notifications, we promptly dispatched a certified technician to address the heating and hot water concerns. We understand the frustration caused and have taken immediate steps to rectify the ongoing issues with the property's amenities. Your feedback is invaluable, and we assure you that measures are being implemented to prevent recurrence. Your satisfaction is paramount, and we appreciate your patience and understanding. Best,
- Jodie-Anne K.
This is a beautiful modern house. However, many things were not working (lights) or missing (no b...
This is a beautiful modern house. However, many things were not working (lights) or missing (no bath plug). The major issue we had was the heating and water. It seemed to not be on at all when we arrived, which we presumed to affect the hot water. Whilst a contractor came fairly promptly to resolve the heating, the hot water was not fixed. The management company was then unable to reach the contractor which meant no hot water for 4 days. Not acceptable! The host then became totally unresponsive when this information was relayed.
April 2024 - ashley w. (United Kingdom)
My 2 day stay in Bath
Positive: Location location Negative: The tech, glitchy front door, access codes, some that did not work and boiler that was faulty so no hot water until I reset after watching a YouTube video
April 2024 - David R.
The house doesn’t have any functional heating so they have put out small plug in electrical heate...
The house doesn’t have any functional heating so they have put out small plug in electrical heaters which are not strong enough so we were cold the entire stay. The hot water only works at certain times of day and there are no instructions. The house is in quite bad condition and there are cobwebs in the corners of the rooms. The lock safe to get the main gate open doesn’t work and the code doesn’t match what it in the listing. We repeatedly tried to get support but their support team literally just said “we’re looking in to it” each time we messaged them throughout the trip. A very cold stay in Bath!
March 2024 - Christopher L.
I booked this for location and car parking which was great however I had to download an app for t...
I booked this for location and car parking which was great however I had to download an app for the key in advance and of course the app didn't work on the day. after a phone call I was given the key box code as I come to expect with Airbnb. unfortunately the entrance to the basement and two bedrooms smelt damp despite the air freshener. the house was cold and took the entirety of my stay to warm up. the boiler was off and my children and I ended up having cold showers. I messaged a lot on the app and made multiple phones calls and despite being told I would receive instructions by email I did not receive anything. I was also told a plumber would come who didn't. and multiple times told not to take the key with me to town. i expected everything to be fixed when we returned. when we did return the gates to the area were all closed. the key code given for the pedestrian gate in the next street didn't work and no one answered my call. since the key fob was in the box we could not access
February 2024 - Richard M. (United Kingdom)
Nice place to stay. No heating or hot water. Apparently a common issue from other reviews. We lef...
Nice place to stay. No heating or hot water. Apparently a common issue from other reviews. We left early.
February 2024 - Jean L. (United Kingdom)
The booking process and check in was super simple. The house was clean, spacious, comfortable and...
The booking process and check in was super simple. The house was clean, spacious, comfortable and well outfitted with lots of comfortable places to sit and hang out in the kitchen/sitting area. It was in a great location, convenient to the centre of Bath and within easy walking distance of the train station. Booking process was easy and agents were helpful and responsive. Recommend without hesitation.
February 2024StayBeyond - April 2020
Hi Jean, It's always a pleasure seeing you.Thanks so much for your beautiful review! I fully appreciate your comments about my properties and services. We do hope that we gain your best choice when it comes to looking for a staycation. We're happy that you're happy, and we're looking forward to your next visit. The Beyonders,
- 小卫
第一次给出差评，付款后很久才确认订单，入住提示不清晰，花了一个多小时才进入，房东反应非常慢，几个小时才有回复，房屋暖气故障，没有暖气和热水，极其不愉快的入住经历！
第一次给出差评，付款后很久才确认订单，入住提示不清晰，花了一个多小时才进入，房东反应非常慢，几个小时才有回复，房屋暖气故障，没有暖气和热水，极其不愉快的入住经历！
February 2024 - Pauline P. (United Kingdom)
We were not happy with out hot water
Positive: It was big enough for all of us Negative: The place was hard to find .no hot water or heating
February 2024 - Patrick W. (Netherlands)
No title
Positive: Location and size of the apartment Negative: Furniture was tired and broken, no hot water, no keyfob for the gate, not very clean
February 2024 - John B. (United Kingdom)
Very disappointing and cold
Positive: Location Negative: Coldest night of year told 2hrs before arrival no hot water but in fact that also meant no heating and no extra heating or blankets extra provided even though they new it was not working in advance they it took 4weeks to get deposit back and they have said we will get back a slight refund on what we paid but 8 weeks has passed and still chasing! House location good firm that run it crap
January 2024StayBeyond - January 2024
Hi John, We sincerely apologize for the inconvenience you experienced during your stay with us. We have addressed the hot water and heating issue by promptly arranging for necessary repairs. We appreciate your feedback, and we are continuously working to improve our services. Thank you for bringing these matters to our attention. Best,
- Melanie Q. (United Kingdom)
Very disappointing.
Positive: We booked this so we could all have our own bedroom and bathroom (3 people) so this was good but 2 of the bedrooms were in the basement and were absolutely freezing because we had no heating the whole time we were there. Negative: There was no heating or hot water in the property the whole time we were here (early January) and we couldn't take a shower. They did provide portable electric heaters which meant we could at least keep slightly warm but it was extremely inconvenient and upsetting that we couldn't shower or wash apart from in cold water! When we read previous reviews we realised that this is an ongoing problem and doesn't ever appear to ever get sorted. Also the fridge was leaking and again that had been noted by previous guests many months before our stay and hadn't been rectified. There were key codes for everything, and the code to obtain the gate fob to open the main gate didn't work so if the gate was locked there was no means of opening it to get in or out. Luckily we walked to the town one evening but the gate was locked on our return so we wouldn't have been able to get back in if we had driven.
January 2024 - Emma w. (United Kingdom)
No heating or hot water. Would have been great otherwise but would never chance it again.
Positive: This was in a perfect location right on the edge of the town, only 5 mins walk to be right in the centre. The property was secure and had 3 double beds each with its own en suit. The views from the property over the river are amazing. The communal area with kitchen and dining, and sofa was very nice and spacious. Negative: Had a horrendous time while at the property. No heating or hot water for the duration of the stay. Multiple contacts with the mangement team of the property, who are all very nice to talk too but didnt offer any practical help. The property also needs a deep clean. Its clean in bathrooms, beds, etc, but in the drawers are dust, and walls and bannisters are marked, just needs that annual spring clean to bring it back up to scratch. The balcony was also out of use when we were there.
January 2024StayBeyond - January 2024
Hi Emma, We're truly sorry to hear about your difficult experience at our property. Your feedback is taken seriously, and we have investigated and addressed the issues to prevent any future occurrences. We have implemented additional staff training to enhance the overall guest experience, and our maintenance team has resolved any reported issues within the property. We value your input and hope you'll consider giving us another chance to provide you with a much-improved stay in the future. Best,
- William R. (United Kingdom)
Christmas ho ho ho crap crap crap
Positive: Parking was ok Negative: Stupid fancy key access to complicated and did not always work. No hot water throughout our stay disgusting situation we had 3 ladies no showers not on. Fridge was not cold lights worked but that's all. And there is more we have taken videos and pictures Booking .com you support this company I will not look to you next time if this is how we are treated. I do not expect this report to be dealt with as it is a bad report so why bother.
December 2023StayBeyond - January 2024
Hi William, We sincerely appreciate your feedback and apologize for any inconvenience you experienced. We take all customer concerns seriously, and I want to assure you that we have thoroughly addressed each issue mentioned in your review. Our team has implemented specific measures to prevent similar issues in the future, and we are committed to providing a better experience moving forward. Your satisfaction is our top priority, and we hope you'll consider giving us another chance. Thank you for bringing these concerns to our attention. Best,
- Paul R. (United Kingdom)
A nice property, in a good location, let down by the management company StayBeyond.
Positive: No comment Negative: An appalling service from the management company "StayBeyond". Truly, truly awful.
December 2023StayBeyond - December 2023
Hi Paul, I apologize for the subpar experience you had with StayBeyond, and thank you for bringing these concerns to our attention. We have thoroughly investigated the issues you raised and have taken immediate steps to rectify them. Our management team has undergone additional training to improve communication and responsiveness, ensuring a more seamless experience for our clients. We have also implemented a new feedback system to address concerns promptly. Your feedback is invaluable, and we are committed to learning from this experience to provide a higher standard of service moving forward. Best,
- Cara J. (United Kingdom)
No title
Positive: No comment Negative: No comment
November 2023StayBeyond - November 2023
Hi Cara, We are incredibly grateful that you took the time out to leave us this note. We look forward to your next visit. Best,
- Enrique P. (Spain)
Totalmente ignorados por los anfitriones
Positive: El apartamento tiene buena ubicación, es moderno y espacioso. Negative: Cuando llegamos el agua caliente y la calefacción no funcionaban, avisamos a la propiedad, nos dijeron que enviarían un técnico. En los tres días que estuvimos no vino nadie, aunque insistimos cada día ya que no podíamos ni ducharnos con agua caliente. Es un desprecio a unos clientes que han pagado por un servicio que no han recibido y que ni siquiera a día de hoy (hace 4 días que dejamos la casa) nos han devuelto la fianza que nos pidieron antes de entrar ni nos han dado ningún tipo de indemnización por la falta de servicio que ellos sabían que no funcionaba antes de que nosotros llegáramos. Para acceder a la casa es necesario instalarse una app en el móvil.
October 2023StayBeyond - October 2023
Hi Enrique, We sincerely apologize for the inconvenience you faced during your stay. Immediate actions have been taken to rectify the hot water and heating issues, and we regret any delay in addressing your concerns. Rest assured, our team is actively working on streamlining our response system to prevent such occurrences in the future. We've also reevaluated our access process to ensure a smoother experience for our guests. Your feedback is invaluable, and we appreciate your understanding. Best,
- Andrew C. (United Kingdom)
Great looking property, fantastic location but no hot water spoiled our trip.
Positive: Location, style, space Negative: No hot water for the duration of the stay, an attempt was made to fix this but it failed. Broken kitchen cupboard door, leaking fridge, generally tired decoration, not particularly clean, lots of cobwebs on the balcony, confusion over the key arrangements, having to download an app to get in , but we didn’t need it.
October 2023 - Darrin M. (United Kingdom)
never again
Positive: The only feature of this property that stands out is the location, which is within 5 minutes walking distance of Bath town centre. There is a rather pleasant view of the river but as that is from a window at the foot of the stairs any chair would block access so you have to choose to stand and look out. Good for a young family or a large party of guests as a basecamp to explore Bath. Negative: The entire stay was a disaster. Communication with the managing agents was dire - entirely one-way. We arrived not knowing that there was no hot water and no heating - something that the agents already knew. I spent 1.5 hours attempting to restart the boiler until I realised the circuit breaker was tripping each time I switched it on. An electrician had been pre-arranged to call but he arrived with no warning in the middle of a client meeting, and I was unable to let him in. He never returned. Repeated attempts to contact the agents met with deaf silence and the only response was an automated message that they were "talking to their colleagues". The agents were clearly managing this from the Philippines. The result was five days with no hot water, no heating! The property has clearly seen better days, the photos do not reflect the property. It feels like a youth hostel. There is a large round glass table and six cheap Ikea plastic bucket chairs - all of which are in various states of breaking. There is not a single comfortable armchair (or in fact any comfortable chair) and the sofa has seen much better days. Everything is scratched, scuffed, tired and extremely worn. This property is bare minimum, spartan & utilitarian. Not a single toilet roll holder, not a single towel rail. The bath has no plug, the upstairs en-suite is a wet-room that does not drain - so you sleep next to a damp room which makes using the toilet require drying your feet. The Nespresso has a box of caramel-coffee of a type three sizes too big, clearly for a different machine. Even the cheap Ikea salt & pepper set were unusable as the staff had refilled with course ground seasoning. The fridge was leaking needing defrosting and the doors have black mould.
September 2023StayBeyond - September 2023
Hi Darrin, We deeply regret the issues you encountered during your stay and sincerely apologize for the inconvenience you experienced. We've taken immediate steps to address these concerns. We've improved our communication channels to ensure swift responses to guests' inquiries. The hot water and heating issues have been resolved, and we've implemented a more efficient maintenance schedule to prevent such incidents in the future. Regarding the property's condition, we're in the process of upgrading the furnishings and amenities to provide a more comfortable experience for our guests. We appreciate your feedback, and it will help us make necessary improvements to ensure a better stay for all future guests. Thank you for bringing these issues to our attention, and we hope you will consider giving us another opportunity to host you in the future. Best,
- Karl M. (Australia)
Nice place, no hot water, poor communication and very bad check in process
Positive: Location was good. Property was well protected for infants Negative: We had no hot water, check in is a 5 step process and very slow communication with emails and the call centre. Once contacted about issue we never got an update on what was happening
September 2023StayBeyond - September 2023
Hi Karl, We apologize for the inconvenience you encountered during your stay. We've taken immediate action to resolve these issues: our maintenance team has fixed the hot water problem, and we have streamlined our check-in process for efficiency. We have also improved our communication system to ensure timely updates for future guests. Your feedback is invaluable, and we appreciate the opportunity to enhance our service. We hope you'll consider staying with us again in the future to experience the improvements firsthand. Thank you for bringing these concerns to our attention. Best,
- Tamzidur A. (United Kingdom)
No title
Positive: No comment Negative: No comment
August 2023 - Danuta N. (United Kingdom)
Nie polecam, stesujacy pobyt jak i brak cieplej wody
Positive: Przestronne pomieszczenia, nowoczesny apartament Negative: Brak cieplej wody, problem z wejściem podany kod w emailu był nie prawidłowy nie mogliśmy wejść, trzeba było dzwonić do recepcji gdyż właściciel nie odpowiadal
August 2023 - Yufan X.
The boiler was broken which was a big shame. Over all I think the property was very good location...
The boiler was broken which was a big shame. Over all I think the property was very good location, good layout and convenient for walking tours in bath. Comes with private free parking, very private location and river view. The host can be more considerate. 1. The boiler was broken so we had to leave and get refund. 2. The table pepper and salt ware was not usable. 3. The team did not give clear and responsive communications for solving our broken boiler problem. We reached help from airbnb. It was much better. Over all I recommend to book it, if all functions it will be a great stay for 3 families or friends group to stay!
July 2023 - Paul S. (Canada)
Lovely location, but stressful stay due to no hot water. Customer service not helpful.
Positive: Location off Walcott Street was excellent. Bed was very comfortable. Negative: No hot water for the entire stay. We could not have a bath, or shower. We understand that this was known about before we checked in, but we were not informed and were offered no assistance to sort out the problem. Locked out of the property complex when we returned from dinner. One of our kids had to climb over a wall to help us get back in. No manual with the property to tell us about gates being locked, or how to get back in,
July 2023StayBeyond - July 2023
We sincerely apologize for the inconveniences you experienced during your stay. We have thoroughly addressed the issues you raised to ensure a more pleasant experience for future guests. Regarding the lack of hot water, we have implemented a proactive notification system to inform guests about any known maintenance or service disruptions prior to check-in. In addition, we have enhanced our assistance protocols to promptly resolve any unexpected issues, providing immediate support and guidance. As for the property complex access concern, we have now implemented a comprehensive manual in each unit, clearly outlining gate access procedures and emergency contact information. We appreciate your feedback and are committed to continuously improving our services. We hope to have the opportunity to welcome you back and provide you with a flawless experience. Warm regards,
- sehrash s. (United Arab Emirates)
Awful
Positive: Nothing Negative: They are just so focused on money rather then customer needs and satisfaction don’t book this place
July 2023StayBeyond - July 2023
We appreciate your feedback and apologize for any negative experience you may have had. At our establishment, customer satisfaction is our top priority, and we have taken immediate action to address your concerns. We have implemented new customer-centric policies, conducted staff training sessions to ensure a better understanding of customer needs, and revamped our communication channels to provide prompt and effective support. We genuinely value our customers and strive to create a positive experience for each and every one. We would love the opportunity to make it up to you and demonstrate our commitment to your satisfaction.
- Megan P.
This place is wonderful for space, function and location (walkable easily). It is peaceful with a...
This place is wonderful for space, function and location (walkable easily). It is peaceful with a nice view. However the checkin was not good and for three nights we didn’t have hot water for showers. This place has so much potential but no hot shower on vacation and no resolution when we left showed a lack of follow through that makes no sense. The person answering the phone was kind and helpful but ‘tracking down maintenance’ isn’t a solution. The instructions we were provided via Airbnb didn’t show a gate code and the gate was locked. My daughter climbed the gate to let us in. Then the digital key didn’t work and the code we were given for the lock box was not right. My tip, call the number and don’t wait for an Airbnb response. The women at the phone was fast to help us get in but we had waited a while for the Airbnb communication. I could have overlooked this but then cold showers for our time here was not reasonable.
July 2023 - Sara D. (New Zealand)
No title
Positive: Location was great , lovely view of the river , property just in need of a little tlc Negative: Electronic entrance for those on roaming does not wk well, n first person called to help couldnt tell me someone was meant to call back as keybox number in orginal instruction was incoreect , no call back so had to call second time . Property had no hot water as fuse for heating keep tripping so nil hot water for 2 days ,cold showers not apppreciatdd and lower showers back up with water quickly so drains need a clean out. Outside area needs a clean up more spoderwebs than some might want to sit with . Could be a fantastic site as very cool little unit just needs some general maintenance done .
July 2023StayBeyond - July 2023
Thank you for sharing your feedback about your recent stay at our property. We sincerely apologize for the issues you encountered, including the electronic entrance, communication mishap, hot water problem, and cleanliness concerns. We want to assure you that we have taken your comments seriously and have addressed each of these issues promptly. We have resolved the electronic entrance problem to ensure it functions properly for all guests, improved our communication protocols, fixed the fuse causing the hot water issue, and conducted a thorough cleaning of the outside area. We appreciate your valuable input, and we hope to have the opportunity to provide you with an enhanced experience on a future visit.
- Jon N. (United Kingdom)
boiler broken and a bit tired / worn interior
Positive: good location Negative: looking a bit tired, one of the kitchen doors was broken / hanging off. dirty plates in the cupboard, dirty / unclean pans put away. main issue was the boiler not working and tripping the electrics with no hot water.
June 2023 - ELAINE N. (Ireland)
Would have been fine if there was not water
Positive: It was a good location Negative: We had no heat and no hot water at all so six people no hot showers the outside area wasn't clean had to clean it ourselves to use it the parking space was obstructed by workmen doing work on the outside of our apartment really the place wasn't fit for purpose at the time of our stay shouldn't be taking people's money if you can't provide proper service not cheap at £600
June 2023 - Scott M. (Guernsey)
No title
Positive: Nicely appointed apartment with 3 beds, 3 bathrooms and facilities. Negative: No hot water. Boiler was broken for whole of 3 night stay. Convoluted approval process to check in requiring sending IDs, selfies.
June 2023 - Alex H. (United Kingdom)
Could be good but managed poorly and needs maintenance
Positive: Quiet location Nice lounge/kitchen area Negative: - No hot water - No smart TV - Unusual property access and check in system - The property is discriminatory on it’s listing against people uner 28 which is against the equalities act 2010 - Property needs more maintenance - Kitchen door falls off
June 2023 - trudy m. (Isle of Man)
Thoroughly enjoyed our stay in Bath, the accommodation was lovely and in a perfect location to access the City.
Positive: good facilities.. spacious.. generally clean.. location was perfect and quiet. Negative: the beds weren’t big enough for two sharing and not very comfortable. the downstairs shower drainage was poor so the tray filled up to almost overflowing. The sink in the en-suite bedroom opposite the entrance door had poor drainage. The property is in need of a renovation, the sliding door was stiff with a lose handle and in need of a good clean and oil, the patio needed a good clean and the moss removed, the carpets were tatty going up the stairs from the entrance and to the upstairs bedroom. The dishwasher had food in it from the previous guests and one of the doors to a kitchen cupboard came off it’s hinges, this was reported to the agent.
May 2023 - Mark B.
Great base to explore the beautiful city of Bath. Really enjoyed our stay so we were hardly in th...
Great base to explore the beautiful city of Bath. Really enjoyed our stay so we were hardly in the apartment but it was very spacious and comfortable.
May 2023 - Heather J.
Great location and quirky venue. Gregg was very responsive. Very easy to get into town. Prefect v...
Great location and quirky venue. Gregg was very responsive. Very easy to get into town. Prefect venue for a celebration weekend with close family.
May 2023 - Anita K. (South Africa)
Convenient and comfortable with a lovely view.
Positive: Excellent location for what we wanted to do. Negative: The property could have been marked better to simplify locating same.
April 2023 - Nicola T. (United Kingdom)
lovely location beside the river and easy to explore Bath.
Positive: location was great for exploring Bath on foot. Negative: lack of handrails on the stairs. there are cobwebs in easily removable places.
March 2023 - rachael a. (United Kingdom)
lovely apartment once we found it, I would recommend however to warned about the booking process very long and the depos
Positive: good location, clean and well equipped Negative: No description of the outside of property so impossible to find, ridiculous booking process! especially for just 1 night!
March 2023 - Emma O.
We loved staying in this house! The building itself is lovely and is tucked away in a quiet spot,...
We loved staying in this house! The building itself is lovely and is tucked away in a quiet spot, yet it is still very convenient for all that Bath offers. Walcot road area has nice shops and restaurants and all the main Bath attractions are walkable from the house, so you don’t really need a car once there. (Though the parking space is handy!) The house was great for our family group of 5. It is fresh and modern and was a nice place to spend time together. We would definitely book this house again if returning to Bath.
March 2023 - adam s. (United Kingdom)
No title
Positive: Location Spacious Car parking space All facilities need Negative: Hot water didn't work
February 2023 - Sara M. (Spain)
Si viajo de nuevo en grupo, repito seguro
Positive: Está súper bien ubicado, y en una zona muy tranquila. Las camas son muy cómodas y no hemos pasado nada de frío. Negative: Por decir algo, el baño de la habitación de arriba debería tener un cristal o una mampara para que no se mojara el suelo del lavabo cuando te duchas.
February 2023 - Vanessa B. (United Kingdom)
Very disappointed in condition and cleanliness of property - no issues addressed during our stay
Positive: No breakfast included - location was good Negative: The property had not been cleaned - shower broken and not fixed during stay - had to report a lot of problems mainly based around cleanliness and things being broken
February 2023 - Edward T.
Apartment located in a very convenient location. Area was quiet while being in the centre of bath...
Apartment located in a very convenient location. Area was quiet while being in the centre of bath. House was nice and very comfortable.
February 2023 - Helen M. (Australia)
Apart from the issues with the hot water , a few non essential kitchen items not being there, I would say it was the per
Positive: The location was perfect. So close to the city centre- could walk everywhere Negative: Unfortunate that 2 out of the 3 showers weren’t working properly & for almost 2 days we had no hot water. it was very difficult to get hold of anyone because I believe it’s like a call centre- every time I called I had to explain the same issue over & over again. Eventually it was sorted. it was a difficult time of year, I understand with it coming up to Christmas but there has to be an easier way of communicating. The keyless lock system was a pain- I don’t see what is wrong with the a few keys. When you have poor phone reception- you can’t get into the house.
January 2023 - Sarah M. (United Kingdom)
No title
Positive: No comment Negative: No comment
January 2023 - Sue M.
We stayed here as a group of 6 - 3 couples so it was ideal for us as we each had a bedroom and ou...
We stayed here as a group of 6 - 3 couples so it was ideal for us as we each had a bedroom and our own bathroom. Apartment was in a lovely location overlooking the river and a very short walk into the city centre. The apartment was bright and airy and free of clutter. We checked in using the Klevio app which was brilliant although less tech savvy folk may not like that - however they did offer an alternative check in method if that didn't work for us. Overall a great stay and would not hesitate to recommend .
December 2022 - Garett W.
The flat is nice. Even nicer than the pictures. It’s right on the River Avon in a nice location...
The flat is nice. Even nicer than the pictures. It’s right on the River Avon in a nice location about a 10 minute walk to the city center. Better communication with the host would have made our stay better. We were not given instructions on where to park or how to access the property before we got there. It’s in a fenced in area that wasn’t open on the weekend. I had messaged the host 4 hours prior to arriving asking about parking and didn’t get a response. Calling the number they provided led us to a management company that couldn’t answer questions. We ultimately got in touch with the host, but sat outside the property for hours in our car before we could access the home. It was not a good start to our stay. They need to update the listing with better instructions. Make sure you get detailed check in instructions if you choose to book.
December 2022 - Jonathan B. (United Kingdom)
No title
Positive: No comment Negative: No comment
November 2022 - Tove B. (Norway)
Flott opphold i Bath
Positive: 3 rom med egne bad Negative: litt vanskelig å finne frem. men det løste seg
November 2022 - Joanne C. (United Kingdom)
Bath Weekend
Positive: We loved the Riverside location. Right in centre of Bath. Felt really safe and secluded. Lovely spacious modern home. Didn't want to leave. Negative: We used the key in the lockbox and not the Klevio app. Seemed to work better.
November 2022 - Talita C. (United Kingdom)
No title
Positive: No comment Negative: No comment
November 2022 - Kumanan S. (United Kingdom)
No title
Positive: No comment Negative: poor customer service was on road side for nearly 3-4 hours before could enter the property No hot water please don’t book this property it is one of a hell with these people don’t get your holidays spollied
October 2022 - Deborah P. (United Kingdom)
Lovely apartment but problematic access arrangements
Positive: It was a lovely apartment in a great position to explore Bath. Good to have a bathroom for each bedroom and plenty of space. Having the outdoor area was a bonus, nice place to sit and have a glass of wine looking down on the river Negative: Our main worry was how to access the property as many of the reviews mentioned the difficulties in gaining access. We expected a battle and unfortunately we weren’t disappointed! Gaining access to the property via the app was very difficult and stressful. Bearing in mind how many previous guests have had problems we were surprised that nothing has been done to rectify the situation. I would love to stay at the property again but wouldn’t consider it until changes had been made to the access arrangements
October 2022 - Anna V.
Didn't realise this was through an agency. Awful communication with them and left without linen a...
Didn't realise this was through an agency. Awful communication with them and left without linen all night. Defniently need to improve their customer service and experience.
October 2022 - Adrian S. (United Kingdom)
No title
Positive: No comment Negative: No comment
October 2022 - Maggi R.
Fabulous location , spacious and everything you need for a great stay in Bath. The property is su...
Fabulous location , spacious and everything you need for a great stay in Bath. The property is suffering from some minor TLC issues and needs a bit of maintenance. The lock to enter is tricky and access to information when in the accommodation non existent. With a little care and attention this would be marvellous . Recommend Thai Basil about 2 minutes away
October 2022 - Collette J.
Thanks for sharing your property Gregg. We had a great few days celebrating my husband and broth...
Thanks for sharing your property Gregg. We had a great few days celebrating my husband and brother in laws birthdays. Great position and central for all attractions.
October 2022 - Katie H.
Wonderful location close to the town. Spacious accommodation
Wonderful location close to the town. Spacious accommodation
September 2022 - Raj B. (United Kingdom)
No title
Positive: The location and cleanliness Negative: The electronic key never worked the first time we had to try at least 5 times. Both the showers down stairs did not drain the water out so had to stop and start the water so that it wouldn't flood. The beds were so uncomfortable!
September 2022 - KIT Y. (Hong Kong)
Highly recommended
Positive: the apartment is as cozy as shown in the photos. all the kitchenware are ready to use. the living room, the terrace, the bath rooms are very good. the rooms on ground floor are fine but the one on the top is without airflow. the view from windows is good, you can see the avon river. walkable distance to the train station and city center. Negative: a bit difficult to find the entrance of the apartment if you arrive at night.
September 2022 - Elizabeth R. (United Kingdom)
Lovely, modern, clean and comfortable stay in an excellent location.
Positive: Location was excellent for exploring Bath. the property was clean and very comfortable. Negative: Not sure if the cooker hob is working correctly? It may need checking.
September 2022 - Sorif U. (United Kingdom)
All in all, I would say value for money but little touches would make a difference.
Positive: The location was nice. Negative: There were spiders webs everywhere and ants in the downstairs shower room. The ceiling lights in some rooms were showing wires and felt a little unsafe.
September 2022 - sharon t. (United Kingdom)
No title
Positive: Location was brilliant. Communication excellent.Beds comfortable and clean. Plenty of utensils for cooking. Negative: Needs a lick of paint. Only one parking space.
September 2022 - Karen M. (United Kingdom)
No title
Positive: No comment Negative: The request for photo ID and selfies of all guests over 18 to be emailed or messaged using an insecure site. Very concerning security & GDPR issues.
September 2022 - Angela B. (United Kingdom)
Fabulous Location and Premises.
Positive: Fabulous central location. Outstanding facilities. Everything you could wish for. Booking procedure a little complicated having to send off photographic ID for all party members but apart from that a fantastic weekend break. Negative: No comment
September 2022 - Rhona C. (United Kingdom)
Brilliant Bath
Positive: Central location, comfortable beds and bedding. Shower room/ bathroom per bedroom. Negative: The most annoying thing was the bathroom cabinet in the downstairs bathroom. The positioning of the cabinet was wrong, I nearly hit my head on it a couple of times going into the bathroom and coming out of the shower. An open shelf above the sink would be more useful and less intrusive.
September 2022 - joe c. (United Kingdom)
No title
Positive: No comment Negative: No comment
September 2022 - David S. (United Kingdom)
No title
Positive: Excellent location. Riverside property a short walk from the centre of Bath. Shops and cafes nearby. Negative: Some areas are looking tired. The walls need a fresh coat of paint. Carpet outside the upstairs en-suite was frayed and there was a blind missing in the main room. Ina couple of places there was no lampshade.
September 2022 - Lisa C. (United States)
Close to the Bath Abbey
Positive: Good location near the downtown area, grocery, and restaurants. Good to have the 3 bathrooms. Negative: The initial process for registration was cumbersome. Outside has no curb appeal. Would have liked a shelf or shower caddy for the bathroom in the loft.
September 2022 - Sheila K. (United Kingdom)
No title
Positive: The location was incredible mins away from Bath city centre shops, and all the attractions. The Chalet was situated by river it was exciting to watch the activity on the river. A magnificent location. Negative: It would be good to have a broom with dust pan/brush to clean up after ourselves. One cupboard door did not close properly. There was no where to put rubbish. The mezzanine bath could do with up dating a hook to hang up clothes. Extra bin bags
September 2022 - GEORGIOS K. (Greece)
No title
Positive: No comment Negative: No comment
September 2022 - Stephanie F. (Germany)
No title
Positive: Lage sehr gut, Supermarkt in der Nähe, Sehenswürdigkeiten gut zu Fuß erreichbar und Restaurants in unmittelbarer Nähe. Schöne Größe für 4 Personen, gute Ausstattung in der Küche. Negative: Kundenservice war schlecht erreichbar, hat aber zurückgerufen nach einer Weile. Mussten nach Einfahrt ins Gelände die Unterkunft erstmal suchen. Das ganze Haus ist voller Spinnweben aussen, auch im Haus Insekten (v.a. Spinnen) Fensteraufmachen nur eingeschränkt zu empfehlen, wenn einen das stört. Viele Defekte an den Möbeln, Schranktüren locker, teils aus dem Scharnier gerissen, Stühle wackelig, Lampe hängt schief, Türgriffe locker. Toilette nicht richtig sauber, Teppiche schmuddelig und Handläufe an den Treppen klebrig. Gläser mussten erstmal in die Spülmaschine, hatten unappetitliche Flecken. Trotzdem 70 Euro Reinigungspauschale bezahlt. Und Kaution für evtl. Schäden in Höhe von 250 Euro bezahlt. Macht ein schlechtes Gefühl, wenn das Appartment dann in solchem Zustand bei Ankunft ist.
September 2022 - Paola T. (Spain)
The view is what makes this place beautiful
Positive: The view to the river Negative: The heat due to the weather. It has no air conditioning. My kids slept poorly on the top floor due to heat or if opened the window due to mosquitoes and sound of guls. The shower in main room needs renewal.
September 2022 - Alan C. (Germany)
No title
Positive: Very clean, lots of space. Negative: Self check in was very complex. I am very tech savvy and travel extensively. Unlocking our apartment required a PIN number to enter the gate, and then downloading an app, setting up a complex account, and receiving a password code from the manager to open the front door…and lots of help from the property management company call center. About an hour to enter the apartment. it doesn’t need to be that complex.
September 2022 - Dudu E. (United Kingdom)
For the price, the chalet is a steal. It’s was very comfortable for my family that we wished we had
Positive: No comment Negative: The living area wasn’t properly cleaned ahead of our arrival. Sofa was dirty, underneath sofa unswept and cobwebs all over the exterior of the premises and every window.
September 2022 - Janet P. (United Kingdom)
No title
Positive: it felt like home. Negative: No comment
September 2022 - Peter P. (United Kingdom)
No title
Positive: The style, the access to centre of Bath. The river view. Negative: & some utensils The building was wrapped in cobwebs, covering all windows & the outside area. Didn't like having to clean all windows of cobwebs & spiders inside. No instructions to operate anything, coffee m/c, microwave, external gates etc, was actually locked in for half a day on the Sunday when electric gate was shut. Overgrown greenery blocking light in downstairs bedroom. Bathroom cabinet at head height which caused a nasty accident, hit head very hard on corner, first time l walked into the bathroom. Waited an hour to get into building on arrival as phone didnt have app so had to keep ringing for help, waited ages in heat, after long journey. Disabled Daughter was exhausted, not warned about all the stairs, or the steep walk up to the road. Cooker, fridge & some equipment were unclean. Fridge was constantly noisy, sofa worn & not suitable for comfort, no support.
September 2022 - Tracy L. (United Kingdom)
No title
Positive: No comment Negative: No comment
September 2022 - Gitte J. (Denmark)
No title
Positive: No comment Negative: No comment
September 2022 - Sangita T. (United Kingdom)
good stay
Positive: location was great easy walking distance. Directions we’re not good head towards beehive. we had one person who is highly allergic to bees and this should have been stated as lots of bees around the area we had to be very careful. Negative: cob webs on the deck. weather was nice couldn’t sit outside due to spiders and webs.
September 2022 - Ceri A. (United Kingdom)
Stoneyard Bath
Positive: Location great, lovely to overlook the river. Living area comfortable. Big outside verandah.Two nice restaurants at top of Stoneyard. Airy and spacious. Shampoos etc a nice touch. Easy walking distance into town and Waitrose!! Negative: No information on appliances etc or maps or local information. Hard beds. Wasn't mobile phone entry as advised. Key lock box code not known. Outside gives a poor first impression, needs a coat of paint and a cobweb sweep!!
September 2022 - Louise J. (United Kingdom)
brilliant weekend will be back
Positive: modern and clean and in a perfect location Negative: getting in the door but the staff were lovely and helpful
September 2022 - Robin B. (United Kingdom)
No title
Positive: The property is in a stunning location right next to the river with alder trees on the riverbank right outside. We saw kingfishers a couple of times from the window and watched the pleasure trip boats passing occasionally. The rooms are comfortable and the lounge/diner/kitchen is roomy, light and airy and well-equipped. It is great that there is a parking space right outside. The Abbey and other main attractions are within a few minutes walk, as is a Waitrose store and many places to eat. Negative: The main problem was the keycode access to the property. On arrival we couldn't get in using the code provided on our mobile as the front door also needed a special knack, not known to us. We had to phone for help before we could get in and after a long journey stuck in traffic this was quite stressful. The following day, returning in the early hours from a family wedding, this time we found the vehicular gate to the courtyard closed. We followed the instructions but the key fob inside the property did not open the gate. There followed more phone calls in the early hours but the problem was not resolved, so we had to pay to park on a nearby street. More lengthy phone calls were needed the following morning as the gate was still shut, until eventually a different way of opening the gate was told to us. This did cause quite a bit of stress and took up quite a lot of our holiday time. I'm sure that these problems are easily resolved with better instructions and we wouldn't hesitate to recommend this property for its wonderful location in Bath.
September 2022 - Nigel S. (United Kingdom)
No title
Positive: No comment Negative: No comment
September 2022 - Alexander R. (United Kingdom)
Great location & potentially lovely property let down by lack of attention to detail
Positive: Delightful central Bath location with three separate bedrooms and plenty of space Negative: Joining instructions were very unclear and seemingly written by someone who had never visited the property. Identifying the property, parking space and access (via a mandatory 'phone app) required considerable trial and error, as did using the gate fob (once we found it) and gaining access to the bin store (which was in chaos because bins had seemingly not been emptied for months). Whilst the accommodation was comfortable, it was tired and unloved, filled with rather random furniture and lacking in various kitchen items, hooks and hanging space, with other irritating (rather than disastrous) omissions which would become immediately apparent to anyone staying here for even one night. All in all the general feeling was of a property managed remotely (all contact being with a computer or people in London) rather than via any involvement from someone on the ground in Bath. This all went against the 'luxury' branding that the prices and thorough (maybe even intrusive) vetting process might have suggested.
September 2022 - Dawn F. (Canada)
Great location
Positive: The location was great and the space was perfect for our group. Negative: The Klevio keyless entry was not the best as the internet connection at the property was spotty and it took a long time for the app to load.
September 2022 - Karen G. (United Kingdom)
Lovely base for our stay and would come again
Positive: Lovely property, with lots of room for our party of 6. Beds not huge but were comfortable. Well kitted kitchen and nice extras like shower gels/shampoo. Balcony area nice for the sunny days. Negative: Door entry and exit system not great - found it quite complicated (and we’re tech savvy) and then code to exit didn’t operated key safe. Front door plate very sharp at corner, 2 of our party cut their feet - just needs fixing down better.
September 2022 - Prachi D. (United Kingdom)
No title
Positive: No comment Negative: No comment
September 2022 - ANN H. (United Kingdom)
Very comfortable apartment in a nice position
Positive: very light and airy, very clean and newly decorated (since earlier reviews), very comfortable. Nice view over the river from the terrace and very quiet. Negative: No instructions for appliances or the TV, no serving bowls, and the shower trays are so slippery as to be dangerous. Mats should be provided. Also the directions were poor and using the digital key baffling at first. Nice position but not as central as I would have liked.
September 2022 - Edith T. (Zimbabwe)
it was lovely and the river frontage was peaceful and the house lended itself greatly for family tim
Positive: The location is central with easy access to the city and places of interest. we absolutely appreciated the supported with the self-check in process and clarity of process and online support available to enter the house Negative: no complaints, it wa smore thyan adequate
September 2022 - Joseph G. (United Kingdom)
2 Star Property - 4 Star location
Positive: great location and nice view of the river, lots of glass and the building could be really nice Negative: It’s like a 2/3 star hotel - mould in bathrooms / scuff marks on walls/ crack and broken paint/ chairs that are wonky and broken in the kitchen/ poor quality towels and bedding/ very cheap furnishings and furniture.
September 2022 - Michelle D. (United Kingdom)
No title
Positive: Excellent location- very central, good supermarket Waitrose 5 mins walk away. Negative: Needs a little TLC- bath in main ensuite -:plug got stuck in bath so could not drain bath ( 3 night stay) looks like it was a previous problem as looked like bath panel had been removed recently. Shower in both other bathrooms don't drain well so floor gets very wet.
September 2022 - Judith B. (United Kingdom)
overall a good stay in a good value for money apartment in a great location
Positive: the location was perfect, good bathroom facilities , outdoor space and views were lovely. kitchen had all pots pans etc that we needed Negative: bathroom cabinet in downstairs bedroom was very big and clumsy . not enough comfy seating in the lounge for 6 adults. a bit of a need for some tlc ants in the kitchen weren’t very welcoming either
September 2022 - Sobia K. (United Kingdom)
No title
Positive: No comment Negative: No comment
September 2022 - Diane J. (United Kingdom)
No title
Positive: The accommodation was in a great location with extra payable parking very close by. The accommodation was spacious and well equipped. I particularly liked the mezzanine. Lovely view of the river and a good outdoor area. Negative: No comment
September 2022 - faye l. (United Kingdom)
Great get away perfect
Positive: Excellent location well equipped apartment super comfy beds lovely and warm. Would highly recommend perfect and in a great spot with 1 space for parking Negative: Not applicable
September 2022 - Barbara C. (United Kingdom)
Wyjazd do Bath
Positive: Wystrój apartamentu w nowoczesnym stylu oraz wyposażenie bardzo dobre. Duzo przestrzeni wystarczajaca na 6 osob. Negative: Dotarlismy na miejsce dzieki kodu pocztowemu ale adres na na potwierdzeniu rezerwacji byl 4 The Stoneyard,Walcot street, a nie Old Orchard. Szukalismy ulicy Walcot street ale nie znalezlismy tam tego apartamentu wiec musielismy szukac pomocy wsród mieszkancow miasta. Napisalam email do Staybeyoned o przeslanie prawidlowego adresu ale nikt nie odpisal . W domu sciany w lazience mialy slady rak na scianie i kilka na suficie wygladaly jak od krwi .W lazience na dole wylamany panel przesuwny od prysznica ale dalo dalo sie go zamknac. Mimo tego dziekujemy za pobyt.Wyjazd sie udal i cala nasza grupa postepowala wedlug zasad apartamentu.Dziekujemy X
September 2022 - Richard C. (United Kingdom)
No title
Positive: No comment Negative: No comment
September 2022 - Emma B. (United Kingdom)
Good, but could be so much better
Positive: . The location of this apartment was amazing, very close to all amenities and city centre. Parking for one car right outside the door which was very handy. More spacious than I was expecting with 3 double bedrooms. And the main living area was very bright. Nice toiletries and plenty of towels Negative: From the photos we were expecting a modern and well decorated apartment, however on arrival it became clear that there are many areas that need attention and redecorating, chipped and damaged paintwork, mould in the bathrooms, dirt under the sofa etc. We were contacted short notice and asked to provide photo ID for all adults, ridiculous rules stated such as all adults must be 28 or over and charged a steep security deposit of £250, which if the apartment was in excellent condition you could understand but nearly all of the dining room chairs were broken, one of the units was damaged, high chair was dirty, no available hoover or broom to clean the floor and the windows were dirty. Bedding also felt cheap, think chain Hotel or holiday park. There were no instructions for the stereo system and whilst there was WiFi we were unable to use this on the TV. The heating also didn't have instructions and was a bit temperamental. The keyless entry system was the most problematic as it required Internet access but signal was poor, one of the days we had to wait in the car as it was raining and we struggled to get through to concierge to get someone to let us in. We stayed early December and have only just been notified our security deposit is being refunded more than 2 weeks after our departure
September 2022 - Gregg R. (United Kingdom)
No title
Positive: No comment Negative: No comment
September 2022 - Dean K. (United Kingdom)
I booked the apartment at 3pm and I got in after 5pm 2 hours later after speaking to 2 different staff I needed to send
Positive: No comment Negative: No comment
September 2022 - Clayton M. (United Kingdom)
great location really nice house but in desperate need of some TLC
Positive: very spacious and good value Negative: not very well maintained lots of marks on the walls doors that don’t close properly blinds that are not quite long enough.
September 2022 - Aquib M. (United Kingdom)
No title
Positive: No comment Negative: No comment
September 2022 - Joanne W. (United Kingdom)
No title
Positive: Lovely spacious apartment overlooking the River. Location excellent to town centre Negative: Had trouble finding the property maybe a sign to say Cliffside Chalet would of helped. Also had trouble with the app as couldn't get signal for o2 so couldn't use the key system
September 2022 - Rachel L. (United Kingdom)
The benefits far outweigh the niggles.
Positive: Excellent location and value for money. Bonus of a parking space so close to the city centre. All the attractions on your doorstep. Very quiet location overlooking the river - the outside area is lovely. Once inside you’d have no idea how close you are to a city centre. A lot of space in 3 good sized bedrooms. Negative: The booking process is a faff - having to send your id, pay a security deposit, download an app to use as a key. All done separately. Be aware that when you receive a message from booking via email it’ll show you the oldest messages first and newest ones last which meant I nearly missed messages from the property. The instructions received prior to our stay didn’t actually seem to relate to the property. Various codes for the gate lock/bin store didn’t work. Heating didn’t seem to be working despite following the instructions. Nothing that ruined the stay in anyway but the process could definitely be smoother and more user friendly. It wouldn’t put me off staying again but worth being aware in advance.
September 2022 - Debbie R. (United Kingdom)
Lovely city and a perfect location to enjoy it from.
Positive: Perfect location. A short stroll into Bath centre. Riverside location with outdoor space. Negative: Was a little difficult to locate initially. Hessian stair carpet was a little worn and hard under foot but not a problem really. Rug was a little tired too
September 2022 - Christina O. (United Kingdom)
Excellent location
Positive: Location was superb with views of the River. Great space on offer as well. Property was well equipped and the beds were comfy. Negative: The property does need some TLC. You have to pay a security deposit which does seem cheeky as the walls are scuffed, there are holes from nails etc when you get there! It's a fab property but just needs some love!
September 2022 - Carol W. (United Kingdom)
No title
Positive: No comment Negative: No comment
September 2022 - Melissa M. (United Kingdom)
Disappointed - terrible service
Positive: Lots of potential if managed properly Negative: Here’s a copy of the ignored complaint I sent to management to detail all the problems we had: - £250 security deposit demanded 1 day prior to arrival, not meeting the T&Cs of the booking which says this will be requested 14 days before (IDs and selfies with IDs from 6 also requested with just 48 hours notice causing a lot of rush, panic and unnecessary stress). This security deposit was to ensure, among other things, that the apartment would not be damaged during our stay, but when we arrived there were scratches all over the walls and furniture, and a broken cupboard... so not to the standard you'd expect if the property owners are so prissy about damages. - Really rude, disorganised and last minute communication, making us feel very uneasy and like our stay was going to get cancelled. - Problematic key app entry - door would make an opening sound when we used the key app but would still be jammed shut, making it difficult to get in the apartment without having to fight with the door - took us over 5 minutes to get in each time. - Dirty bed sheets. - Dirty fridge. - Dirty cupboards. - Dirty and hazardously slippery balcony. I have a video of the property condition as we arrived showing the damaged walls, broken furniture, dirty cupboards and mould in the fridge, I also have photos of these including photos of dirty bed sheets. At the end of the day we booked the stay 11 MONTHS prior and paid the advertised price weeks before, so really it's totally out of order to be demanding £250 less than 24 hours before we're due to check in. Then you have the audacity to expect us to wait 10-14 days to get the money back. I hope you can see how ridiculously unprofessional that sort of service is. Ultimately, the condition of the place was not worth the hassle you put us through. If it was unbelievable quality then I might understand, but it really wasn't.
September 2022 - Nicholas C. (United Kingdom)
Great location right near centre of bath
Positive: Great location right near the centre of bath. Great property and great for family. Negative: No comment
September 2022 - Joni P. (United Kingdom)
No title
Positive: No comment Negative: No comment
September 2022 - Kevin P. (United Kingdom)
Extremely disappointed.
Positive: The location was excellent. The views were really good. It was close to city centre but was very quiet and relaxing. A nice open bright living area. The bedding towels and bathrooms were nice a clean. Negative: The host Staybeyond were very difficult to communicate with. They repeatedly asked for the same information even though this information was provided. This started to feel very stressful. The door system requiring the use of a smart phone to enter the property was cumbersome and would not work when we arrived. This was also very stressful. The general cleanliness inside the property was extremely poor. The windows inside were full of large cobwebs and spiders. Window ledges, and beams were covered in dust, cobwebs and bits. This really affected the overall feel of the property. There was no vacuum cleaner or any other cleaning equipment to enable us to clean to improve the experience of our stay. The sofa in the living room was extremely dirty and underneath the cushions there was food, dust and dirt. The outside of the property was completely covered in cobwebs to the extent that it looked unoccupied. It was extremely nice to nice to have a terrace, but this was also completely thick with cobwebs and looked completely neglected. The overall appearance of the inside of property was extremely poor and badly needed redecorating. We raised these concerns with Staybeyond on our arrival both by telephone and by email and we sent several photographs to highlight our concerns and requested someone to clean. We also registered a formal complaint. Staybeyond acknowledged our concerns and they said they would send a ground crew but no one arrived in spite of us following this up with them. They also didn’t follow up on our complaint. We booked this property on behalf of two groups of friends and the presentation was extremely embarrassing and we had to apologise to them. We have used your company before and were really pleased. We are so disappointed with the experience of the property and Staybeyond. We have photographs to highlight our concerns. We would like to register a formal complaint with you and we look forward to hearing from you.
September 2022 - Parvinder M. (United Kingdom)
No title
Positive: No comment Negative: No comment
September 2022 - Angela P. (United Kingdom)
Good location just needs a little tlc
Positive: Good central location, three bedrooms with three bathrooms so that was good for our family needs Negative: The place needs a little bit of tlc. Lots of grubby marks on walls, cob webs in windows. No storage in down stairs bedroom. Top bedroom could also do with more storage. Not all windows open. Getting access to electronic key wasn’t easy or straight forward. On of the large windows never lock so we waited in all day for someone to fix, they never arrived until after 4
September 2022 - Lynn S. (United Kingdom)
Wonderful stay in a great property in a great location
Positive: Great property on the side of the river. Easy access to shops and city sights Negative: For some reason the smoke alarm was over sensitive. All morning all you could hear was either our the neighbours alarms going off. There was no keyfob for the main gate in the property. Which were indicated in the property details. So, if the main gate was shut, you couldn't get your car in or out! Had to make a number of calls to the 'owners' to sort. You couldn't go on your own currently, due to this issue. So, this could really do with sorting. Shame really, everything else was good, Just frustrating. We would go again
September 2022 - kevin m. (United Kingdom)
No title
Positive: Great location with easy walkable access to Bath Negative: No comment
September 2022 - Ray H. (United Kingdom)
No title
Positive: No comment Negative: The only method of entry was via an app on mobile phone. It relied on good internet connection. The reception was very poor so no back up plan for entry. Had to wait outside for an hour for someone to bring key.
September 2022 - Ben O. (United Kingdom)
Quiet location and pleasant surroundings but do ensure you have good mobile connection in Bath!
Positive: The quiet location Negative: Using the Mobile phone to enable the front door to open.
September 2022 - Dawn G. (United Kingdom)
Great location
Positive: Lots of towels and great locations Negative: The door entry system which is by app rather than regular key
September 2022 - Charlotte M. (United Kingdom)
Weekend away :)
Positive: Really comfy beds and sofa :) Great physical space and a strong WiFi! A great base for exploring bath! Negative: The apartment is a great space! Amazing to have three bedrooms and a great open plan living, kitchen and diner! And the location is perfect just a ten minute walk from the centre! It was a bit tired in the bathrooms.. lots of chipped paint etc but it was clean. What let it down slightly were some of the facilities, after messaging questioning if the TV was a smart TV and reading in the welcome leaflet that it was, to turn up to no dvd player and no smart TV was disappointing. (Especially when you plan for chilled evenings in with a film) The sound system also did not work.
September 2022 - Richard F. (United Kingdom)
Excellent Location
Positive: It’s located exactly where we needed to be, you can easily get around Bath and can also walk to nearby attractions and shops. Plenty to do around the property and inside plenty of space for us two couples to relax and chat in the evening, there’s even a space outside to sit on a balcony to have a drink and chat. You are looking directly onto the river outside which is a nice view. There’s a large secure parking space right outside the front door which is very handy. One important piece of advice would be to keep a lookout for the welcome email the management company will send you with all useful advice explaining the location and access codes etc. Entirely my fault I missed the email which was there and had to contact the management team for advice. They were extremely helpful and as well as explaining everything over the phone we needed to know also resent the welcome email straight away. I honestly can’t fault them for service. When we got inside after maybe 10 minutes (all my fault) the property was spotless with clean bedding, plenty of towels and all toiletries. There was even a choice of tea and coffee. You just need to buy some milk if you use it ? There’s a large fridge/freezer in the kitchen as well . The Wi-fi code is supplied in your welcome email and works effectively throughout the whole property. It was a quiet location but as soon as you walked out there’s an abundance of shops and restaurants (Large Waitrose approximately 5 minutes away). We ate in the Thai Basil restaurant on one corner and had a late lunch in Aqua on the other corner and can recommend both. Also if you can get a reservation in the Scallop Shell you won’t be disappointed ! What a lovely place and excellent value… I can highly recommend a stay here 👌🏻. Negative: We loved everything!
September 2022 - Savas G. (United Kingdom)
Not good at all,wouldn't go back
Positive: No comment Negative: It wasn't cleaned enough, property needs lots of updates, keyless entry wasn't good enough if you don't have smart phone, there was no information given about outside gates,so when we came back from diner we couldn't get in and it took about 20 minutes to contact them and get information, my daughter was cold and tired, so overall it wasn't good experience at all
September 2022 - Narinder P. (United Kingdom)
Great location and perfect size
Positive: No comment Negative: No comment
September 2022 - Camilla C. (United Kingdom)
Would give high marks if it wasn't for the company 'Stay Beyond' that run the chalets
Positive: There was nothing wrong with the chalet itself. It was bright, spacious, clean with great views and the location was perfect. I'd love to give it 5* but the company 'Stay Beyond', were unorganised and hard work - Even our neighbours had the same issues as highlighted in the next part of my review. You'd expect an email on the day of your arrival detailing every step you need to take to get into the chalet - We received nothing. We called the company to ask for the entry pin to get into the chalet but we were told we needed to send a security deposit of £250 (this is fine, we expect to pay deposits in most places). But they also requested a copy of each I.D. to a separate email address. We had already sent our I.D.s before arrival along with our video questionnaires, so to do this again was frustrating, we were then told we'd receive an email with the entry pin. We got nothing, so had to ring again, to be told we had to download an app to get a keyless entry pin. Negative: Finally, after an hour! We were in the amazing property. Upon heading out for the evening the main gate was closed. When we arrived back the entry pin wouldn't work on the main gate as apparently, this is a separate pin to the keyless app. Which no surprise, we weren't told about and never received. We tried to get this pin with no luck!! So we had to climb over the wall to let ourselves in!! When we approached the door to our chalet, the keyless entry on the app had disappeared and said we had no key. We refreshed the page, redownloaded the app, still no key. So we tried the online support chat on the app but they didn't reply, so we had to call the office again to let us into the chalet. The online support replied 24 hours later saying it wouldn't have been something they'd have been able to help with, so not exactly a great 'live chat support system'. To top this all off, at the same time we were locked out, we apparently received a noise complaint because we were stuck outside trying to get in. Now because of all this hassle on just getting into the property, they took our £250 security deposit and said it's not refundable due to the noise complaint. We would not have had this noise complaint if they had given clear, precise, formal instructions with key codes that actually worked. The last thing I'd like to point out, as this is not advertised before you pay and book - They ask everyone who's staying at the property to do a video questionnaire. You have to send it to them for review before your stay as they want to see who is staying there and what your plans are - They send you a link in the early hours of the morning so we weren't sure if this was some sort of scam as it asked for your I.D.s - it's genuine because I called to make sure, however, we found it a little invasive and judgemental. Luckily we are a nice group of girls so they didn't cancel on us based on our answers and looks!!
September 2022 - jen t. (United Kingdom)
Lovely
Positive: Fantastic interior, spacious, light and attractive decor. The decking area overlooking the River is lovely. Furniture comfy and modern. So close to city centre, didn't need to use the car at all. Negative: There were a few minor things that improve the accommodation such as providing a tin opener and fixing the wobbly kitchen chairs. These have been reported and promised to be fixed so worth checking.
September 2022 - Sue L. (United Kingdom)
Loved this property, its location and the space was brilliant. We'd definitely stay there again.
Positive: The apartment was absolutely ideal for us. It was well equipped and really comfortable. The location was brilliant as everything was within walking distance. Fabulous view of the River too. Negative: The keyless entry was a bit stressful. The parking wasn't too clever either as we had 3 cars.
September 2022 - Chris R. (United Kingdom)
Really nice place and excellent location for the city centre.
Positive: No comment Negative: Just a little bit worn in places.
September 2022 - Amy W. (United Kingdom)
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Positive: Location was brilliant and apartment had everything we needed. Negative: No comment
September 2022 - Emma C. (United Kingdom)
No title
Positive: No comment Negative: No comment
September 2022 - Khalil R. (United Kingdom)
Beautiful property but needs more attention.
Positive: No comment Negative: The beds on the ground floor didn't have any headboards which made sleeping extremely uncomfortable due to the pillows being micro bean filled. This meant the pillows were rolling up to the wall. The shower en suite to the master bedroom was clogged although still useable. Cleanliness of the property as a whole was a let down spiderwebs in almost every little corner which is a shame because the chalet is beautiful. My little girl was counting how many webs she could find so atleast she was entertained.
September 2022 - Jan V. (Netherlands)
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Positive: No comment Negative: We made an official complaint. We received no reply on this complaint. Very bad.
September 2022 - Janice W. (United Kingdom)
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Positive: 5 minute walk from centre and shops. Had parking for one car. On the river with large windows. Negative: The touch pad entry was tricky. We got locked out for 3 hours when the batteries failed and there was no override system to open it.
September 2022 - Steven P. (United Kingdom)
No title
Positive: Spacious and nice having 3 separate bedrooms and bathrooms for a family. Kitchen was very good and overall a very good size apartment in a great location. Negative: Requires some TLC especially the exterior of the building. Inside needs a coat of paint and new carpet.
September 2022 - Stephanie R. (United Kingdom)
Very enjoyable and comfortable.
Positive: The information/location given regarding keys was incorrect and the door code was also incorrect, it therefore took sometimes to enter the property. When we phoned the number given on the email the person on the phone was a little confrontational. If we had of arrived in the dark and out of office hours it could have been even more difficult. Please ensure details are amended for future customers. Negative: The outside/entrance to the building but thankfully when we eventually entered the property it was as expected.
September 2022 - Janet K. (United Kingdom)
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Positive: Cute and very convenient perfect for our family. Negative: Would have welcomed air conditioning! But fan was nice
September 2022 - Isabel M. (Spain)
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Positive: No comment Negative: No comment
September 2022 - Jacqueline P. (United Kingdom)
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Positive: No comment Negative: No comment
September 2022 - Mary R. (United Kingdom)
Family Trip
Positive: The property was in a great location- very spacious and bright - lovely view over the river. Especially like the extra touches like tea & coffee supplies and free toiletries. Would definitely stay again. Negative: It could have done with a coat of paint - but other than that - nothing.
September 2022 - Lee H. (United Kingdom)
Nice stay and location
Positive: The property was in a brilliant location just a few minutes walk to town center. Negative: There are a few things that needs to be sorted ie the upstairs shower water pressure was really bad, the single bathroom toilet water was very slow to drain so we all had to use the en-suite bathroom. It could do with a bit of refurb part from that it’s a nice property.
September 2022 - Joanna B. (United Kingdom)
No title
Positive: The location is great Negative: Could have been a little warmer and the shower in the top bedroom didn’t work that well.
September 2022 - helen t. (United Kingdom)
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Positive: For 3 it was spacious and light. Fantastic location. Easy to walk everywhere Negative: No chopping board/bread board. Would find it hard to find enough seats to sit and relax together if a group of 6
September 2022 - Kerrie C.
The house is superbly located just outside of the city centre but super close to all we needed. W...
The house is superbly located just outside of the city centre but super close to all we needed. We loved that it was so quiet and peaceful. We had no problems accessing the property via the electronic key. The house is very comfortable and roomy.. The terrace was particularly nice. Thank you for a wonderful stay in Bath.
September 2022
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Enough Room For All
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